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Oracle 1z0-1038-22 Exam Syllabus Topics:TopicDetailsTopic 1Create Enhanced Business Rules B2C Service User Interface and ProcessesTopic 2Implement user Interface modifications and automation (workspaces) Explain B2C Service products and servicesTopic 3Perform exportimport with Element Manager Describe Service Level AgreementsTopic 4Create workspaces for the Browser User Interface Perform an initial setup and set up the Service ConsoleTopic 5B2C Service Service Console Extensions B2C Service Products and ServicesTopic 6Create queues, assignments, and standard application menus Configure Products, Categories, and Dispositions

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Oracle Service Center 2022 Implementation Professional Sample Questions (Q48-Q53):

NEW QUESTION # 48
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. The script beginning and ending buttons are not enabled for the script pages.B. No return events are listed in the incident workflow for the script to use.C. No exit or finished event is being triggered on the script pages.D. The agents are not able to get to the pages where they can end the script.

Answer: B,C


NEW QUESTION # 49
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Create variables with the current address and phone numbers.B. Create the standard text with the current address and phone numbers.C. Update custom fields with the changed address and phone numbers.D. Update variables with the changed address and phone numbers.E. Update the standard text with the changed address and phone numbers.F. Create custom fields for the address and phone numbers.

Answer: B,E


NEW QUESTION # 50
Which two statements are true about mailboxes?

A. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.B. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.C. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.E. Techmail is responsible for pulling emails from single or multiple mailboxes.

Answer: B,E


NEW QUESTION # 51
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A. Conditional fieldsB. Custom fieldsC. Merge fieldsD. Incident thread fields

Answer: A


NEW QUESTION # 52
Which is a sample object query?

A. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND Contact.Address.City='Bozeman';B. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;C. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

Answer: A


NEW QUESTION # 53
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