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Cisco 500-445 Exam Syllabus Topics:TopicDetailsTopic 1Describe Enterprise Chat and Email Components and Deployment Model Define ECE Best PracticesTopic 2Prepare PCCE for ECE and Integration Explain ECE Installation processTopic 3Explain Agent Single Sign-on for ECE ECE Features and TroubleshootingTopic 4Describe ECE Report types Troubleshoot ECE ECE DeploymentTopic 5Explain CCE Scripting for Email and Storage Management Explain ECE Administration TasksTopic 6Describe Chat Entry Points ECE Chat AdministrationTopic 7ECE Administration and Configuration Explain ECE Queues Configure ECE>> 500-445 Examcollection Questions Answers <<
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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q22-Q27):NEW QUESTION # 22
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
Answer: B,D
NEW QUESTION # 23
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
Answer: D
Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.
NEW QUESTION # 24
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?
Answer: A
NEW QUESTION # 25
What is the default value for the email media class set by the installer?
Answer: D
Explanation:
The default value for the email media class set by the installer is Emailmediaclass. This media class is used to route emails to the correct agent, queue, and database. The media class is configured in the UCCE or EECE environment, and it can be changed by an administrator if needed.
NEW QUESTION # 26
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?
Answer: D
NEW QUESTION # 27
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