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SAP C-C4H510-21 Certification Exam Topics:Topic AreasTopic Details, Courses, BooksBasic Setup Settings 8% - 12%Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
C4H440 (SAP CLOUD FOR CUSTOMER 2111) Service Elements and Notification 8% - 12%Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
C4H440 (SAP CLOUD FOR CUSTOMER 2111) C4H510 (SAP CLOUD FOR CUSTOMER 2111) User Management < 8%Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
C4H440 (SAP CLOUD FOR CUSTOMER 2111) Contracts and Ticket Hierarchy < 8%Explain Contracts & Case Management in Service Tickets.
C4H510 (SAP CLOUD FOR CUSTOMER 2111) Communication Channel and Knowledge Base 8% - 12%Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
C4H510 (SAP CLOUD FOR CUSTOMER 2111) Service Objects > 12%Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
C4H510 (SAP CLOUD FOR CUSTOMER 2111) Data Management 8% - 12%Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
C4H440 (SAP CLOUD FOR CUSTOMER 2111) Personalization and Extensibility 8% - 12%Identify how to use personalization and extensibility, including mashups and custom business objects.
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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q68-Q73):NEW QUESTION # 68
Which objects can be used within ticket creation to automatically determine the registered product?
Answer: C
NEW QUESTION # 69
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
Answer: D
NEW QUESTION # 70
What does the system automatically generate when you create a new employee in SAP Service Cloud?
Answer: A
NEW QUESTION # 71
What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.
Answer: C,D,E
NEW QUESTION # 72
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
Answer: B,C,D
NEW QUESTION # 73
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