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Genesys PureConnect: CIC Core Certification Sample Questions (Q13-Q18):

NEW QUESTION # 13
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

A. My Status fieldB. Directory control toolbarC. Menu barD. Call control toolbar

Answer: D

NEW QUESTION # 14
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?

A. Agent TransferB. Menu TransferC. Group TransferD. External Transfer

Answer: C

NEW QUESTION # 15
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?

A. Under Access Control on the Security tab for the Default User.B. Under Security Rights on the Security tab for the Default User.C. Under Manage Classifications in the Phone Number configuration.D. Under Dial Plan in the Phone Number configuration.E. Under Administrator Access on the Security tab for the Default User.

Answer: A

NEW QUESTION # 16
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?

A. Intercom, Emergency, Local, Long Distance, and InternationalB. Intercom, Emergency, Local, and Long DistanceC. Long DistanceD. Intercom, Emergency, and Local

Answer: B

NEW QUESTION # 17
What port should be configured for managed IP phone registration when using DHCP option 160?

A. 0B. 1C. 2D. 3

Answer: C

NEW QUESTION # 18
......

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