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Oracle 1z0-1064-22 Exam Syllabus Topics:TopicDetailsTopic 1Create and Configure a DCS Application Advanced Configuration, Integration and AnalyticsTopic 2Describe entitlement concepts (coverage, milestones) Use Functional Setup Manager (FSM)Topic 3Perform Email set up a-ctivities (inbound setup, outbound setup, templates) Describe DCS architecture components (themes, templates, pages)Topic 4Configure a Service Request Category Describe DCS components (products, contact, KM, SR creator, admin)Topic 5Service Request (SR) Management Set up SR creation and handlingTopic 6Describe common SR processing activities Identify mechanisms of B2B Service customization
Oracle B2B Service 2022 Implementation Professional Sample Questions (Q74-Q79):

NEW QUESTION # 74
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.B. The User Group selected for authoring articles has been set to 'External".C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".D. The Base Locale for the articles has not been enabled in the correct language.

Answer: A

NEW QUESTION # 75
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is a visual development tool for creating applications in VBCS.B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.D. VBCS is a visual development tool for creating applications in DCS.

Answer: B,D

NEW QUESTION # 76
Which two statements are true regarding the Audit History tab of a Service Request?

A. It allows users to save searches for later reuse.B. It is searchable by date range, username, event type, event severity, and event duration.C. It is available only to authorized administrators.D. It is enabled by default.E. It is exportable to Excel.

Answer: A,D

NEW QUESTION # 77
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 78
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

Answer: A

NEW QUESTION # 79
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