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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:TopicDetailsTopic 1Determine how to create and assign page layouts, record types Business processes for custom and standard objectsTopic 2Describe how folders can be used to organize and secure communication templates Distinguish between the various UI features that an administrator controlsTopic 3Identify tools and use cases for managing data Understand the implications of deleting fieldsTopic 4Describe the capabilities and implications of data validation tools Determine the appropriate use of a custom profile or permission set using the various profile settings and permissionsTopic 5Describe the capabilities of lead automation tools and campaign management Identify the steps to set up andor maintain a user

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Salesforce Certified Administrator Sample Questions (Q37-Q42):

NEW QUESTION # 37
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?

A. Omni-ChannelB. Email-to-CaseC. Web-to-CaseD. SMS Response

Answer: C


NEW QUESTION # 38
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

A. Use a custom email services to set the owner of the case upon creation.B. Create an Escalation Rules to send cases to the correct queue.C. Configure Email-to-Case so emails are delivered to the correct queueD. Utilize a flow to identify the correct queue and assign the case.

Answer: C


NEW QUESTION # 39
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.
What Should an administrator configure to meet this requirement?

A. Use Validation rule to trigger workflow to email to Lead.B. Configure an auto response rule to email the lead.C. Create an assignment rule to email the leadD. Add a public group and process builder to email the lead.

Answer: B


NEW QUESTION # 40
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers

A. Collaboration groups are created automatically for every department.B. An administrator needs to create a group to enable record sharingC. Object layouts should be configured to include the groups related list.D. The Add Record action must be configured in the group publisher.

Answer: B,D


NEW QUESTION # 41
An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?

A. Roll-up summaryB. Master-detail fieldC. Lookup fieldD. Cross Object formula

Answer: B


NEW QUESTION # 42
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