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Certification PathThe Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.
The benefit in Obtaining the CRT-261 Exam CertificationA candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.>> Verified CRT-261 Answers <<
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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q78-Q83):NEW QUESTION # 78
Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons for approved cases. What should a consultant recommend to manage this process using Service Cloud?
Answer: D
NEW QUESTION # 79
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge. Which three statements should be considered?
Choose 3 answers
Answer: A,B,C
NEW QUESTION # 80
Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?
Answer: A
NEW QUESTION # 81
vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultant configure to satisy this request ?
Answer: B
NEW QUESTION # 82
Universal Containers' agents often need to access the same cases, contacts, and orders multiple times per day. What should a consultant recommend to meet this requirement?
Answer: B
NEW QUESTION # 83
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