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NEW QUESTION 28
Which definition of customer success is true?

A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.B. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.C. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Answer: C

Explanation:
Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

 

NEW QUESTION 29
Which list of components of a Customer Success Quarterly Success Review is common?

A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarterB. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarterC. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarterD. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

Answer: C

 

NEW QUESTION 30
Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

A. Identify and document barriers that impact product C.B. Contact and collaborate with the individuals involved in the onboarding of product E.C. Offer and encourage the opportunity for the customer to participate in a success story for product F.D. Design and propose a discount on product G.

Answer: A

 

NEW QUESTION 31
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