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NEW QUESTION 32
Which is an input to the service value system?

A. A need from consumers for new or changes servicesB. The system of directing and controlling an organizationC. A model to help meet stakeholders expectationsD. Recommendations to help an organization in all aspects of its work

Answer: C

Explanation:
The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services. Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20otherwise%20improve%20the%20organization.

 

NEW QUESTION 33
How should an organization prioritize incidents?

A. Use an agreed classification which is based on the business impact of the incident.B. Ask the user for their preferred resolution timeframe.C. Assess the availability of the appropriate support team.D. Create an order of incidents based on the dates and times when they were logged.

Answer: A

 

NEW QUESTION 34
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A. RequirementsB. ResourcesC. SuppliersD. products

Answer: A

 

NEW QUESTION 35
What is the CORRECT definition of service management?

A. A set of specialized assets for transitioning services into the live operational environmentB. The capability of supplier to deliver services to providers in exchange for moneyC. A set of specialized organizational capabilities for delivering value to customers in the form of servicesD. The capability of service providers to minimize their costs without reducing the value of the services

Answer: C

 

NEW QUESTION 36
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Relationship managementB. Monitoring and event managementC. Change enablementD. Release management

Answer: C

Explanation:
Explanation/Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/

 

NEW QUESTION 37
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