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NEW QUESTION 33
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

A. Email to case with web to caseB. On-demand email to caseC. On-demand email to case with sitesD. Email to care with Site

Answer: A

 

NEW QUESTION 34
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

A. Salesforce for OutlookB. Web-to-CaseC. Email-to-CaseD. On-Demand Email-to-Case

Answer: C

 

NEW QUESTION 35
Universal Containers wants to track customer satisfaction (CSAT). Which solution will automate the process
for support agents to survey customers when cases are closed?

A. Create a validation rule for case survey email templatesB. Utilize an AppExchange package to handle customer surveysC. Modify the user interface settings for the case survey sidebarD. Enable the case survey object for the customer portal

Answer: B

 

NEW QUESTION 36
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