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NEW QUESTION 37
What are Field Service Agreements?
NEW QUESTION 38
A customer uses Dynamics 365 for Customer Service.
Customer service representatives must be able to create knowledge base articles.
You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.
Which four actions must be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
1 - Create a knowledge article
2 - Mark the knowledge article for review
3 - Approve the article
4 - Publish the article
NEW QUESTION 39
You are a customer service representative working with cases in Dynamics 365 for Customer Service.
You need to manage multiple lists of cases.
Which actions should you perform? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
NEW QUESTION 40