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NEW QUESTION 38
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

A. Article TranslationB. Chatter AnswersC. Data Category GroupsD. Data Category Visibility

Answer: D

 

NEW QUESTION 39
Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

A. Create a Case MacroB. Define Case Escalation RulesC. Configure Process BuilderD. Activate a Validation Rule

Answer: C

 

NEW QUESTION 40
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

A. Configure MacrosB. Create multiple Console layoutsC. Enable Keyboard shortcutsD. Define criteria-based record page components

Answer: C

 

NEW QUESTION 41
What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

A. Create a page layout for each record type; assign layouts to service agents.B. Create a data category for each product; assign data categories to service agents.C. Create an article action for each record type; assign record types to service agents.D. Create a permission set for each record type; assign permissions to service agents.

Answer: B

 

NEW QUESTION 42
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