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NEW QUESTION 34
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

A. Real-time ReportB. Call Routing ReportsC. Administration Audit ReportD. Historical ReportE. TCP/IP disconnect reports

Answer: C,D

 

NEW QUESTION 35
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

A. configure Skill groups and Skill targetsB. configure the AdministratorsC. configure Agent Desk SettingsD. configure Agent Route GroupsE. configure Route teams and Skill targets

Answer: A,D

 

NEW QUESTION 36
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

A. Wrap-up on Incoming, set to RequiredB. Enable "Require Logout Reason"C. Enable "Require Idle Reason"D. Wrap-up on Outgoing, set to Required

Answer: B

 

NEW QUESTION 37
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