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Download Oracle Knowledge Management 2022 Implementation Professional Exam Dumps

NEW QUESTION 38
What should you do to ensure two published answers are always returned for a specific search word?

A. Create multiple Priority words that share the same name.B. Create multiple search words associated within a single priority word group.C. List the search word under Answers Keywords.D. List the search word under both Answers Keywords and Stop words.E. List the search word under Stop words.

Answer: C

Explanation:
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
Reference:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAdvancedonCustomerPortal

 

NEW QUESTION 39
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A. 25 MBB. 5 MBC. 20 MBD. 30 MBE. 10 MB

Answer: C

Explanation:
20MB is the maximum as well as the default.
Reference:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

 

NEW QUESTION 40
Which two statements are true about Knowledge Advanced views? (Choose two.)

A. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.B. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.C. View cannot be renamed or deleted but only modified.D. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.E. Views do not depend on the number and purpose of the interface that your organization uses.

Answer: A,D

Explanation:
You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963

 

NEW QUESTION 41
Which three tasks should you perform after deploying custom objects? (Choose three.)

A. editing a user's profile to grant permissions to use the custom object workspaceB. defining relationships with other custom objects or standard objectsC. creating standard reportsD. creating a workspaceE. creating system attributesF. adding the workspace to a user's navigation set

Answer: A,D,F

Explanation:
AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objects to workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
Reference:
Oracle Service Cloud User Guide, Release February 2017, page 92

 

NEW QUESTION 42
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