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NEW QUESTION 35
Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

A. Implement Field Service Lightning.B. Develop and publish a knowledge management systemC. Configure Visual Flows on Salesforce mobile.D. Integrate with an enterprise resource planning system.

Answer: D

 

NEW QUESTION 36
A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?

A. Customer CommunityB. SOS Video ChatC. Salesforce KnowledgeD. Field Service Lightning

Answer: B

 

NEW QUESTION 37
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)

A. Eliminates tracking of customer entitlementsB. Uncovers gaps in the knowledge baseC. Replaces the need for an email channelD. Reduces incoming call volume

Answer: B,D

 

NEW QUESTION 38
Universal Containers wants articles to be suggested to agents based on information they are typing into the case.
Which solution should a consultant recommend?

A. Enable the Knowledge sidebar setting in the case support settings.B. Create a Visualforce page called Knowledge sidebar on the case page layout.C. Enable the Knowledge sidebar related list on the case page layout.D. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.

Answer: D

 

NEW QUESTION 39
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

A. Ensure all users refrain from logging into production for an entire day prior to deployment.B. Ensure that at least 60% of the code is covered by unit tests before deploying to production.C. Select a window of time when users will NOT be making changes to the organization.D. Migrate a test deployment to a staging environment for a smoother real-life experience.E. Plan and communicate the deployment to all users of the organization in advance.

Answer: C,D,E

 

NEW QUESTION 40
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