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Download Certification Preparation for Service Cloud Consultant Exam Dumps

NEW QUESTION 26
A consultant needs to import 2,000 source articles for a Salesforce Knowledge implementation. The source articles are in HTML and contain several images. All of the articles are FAQs.
Before importing the articles into Knowledge, which step should a consultant perform? (Choose 3)

A. Create the data categories and set up the data category values.B. Set up the article actions and assign publishers to each actionC. Set up a zip file that contains the CSV, HTML, and image files.D. Set the publication status of the article tame to draft statusE. Create the custom fields for the slide type

Answer: A,B,C

 

NEW QUESTION 27
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers

A. Filter the views by case ownerB. Restrict visibility of the viewsC. Reduce the number of fields displayedD. Remove filter criteria from the views

Answer: A,C

 

NEW QUESTION 28
Universal Containers' customer support management wants to provide proactive communications to customers who are likely to provide low customer satisfaction (CSAT) scores Which two customer-related metrics should the customer support management analyze?
Choose 2 answers

A. High priority cases opened by account month-to-dateB. Time spent by account year-to-dateC. New cases opened by account channelD. Escalated cases by account month-to-date

Answer: A,D

 

NEW QUESTION 29
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.
How should a consultant correct this problem?

A. Add Authors to the FAQ Data Category.B. Grant Authors access to the FAQ record type.C. Grant Authors access to the FAQ article type.D. Set Article Org Wide Default to Public ReadWrite.

Answer: B

 

NEW QUESTION 30
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