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NEW QUESTION 53
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Answer: A,B,C
Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf
NEW QUESTION 54
In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)
Answer: B,C
NEW QUESTION 55
Information in the Case Field 'Contact' is copied to which Incident Field?
Answer: D
Explanation:
Reference:
customer-service-management/reference/csm-integration-sm-incident.html
NEW QUESTION 56
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
Answer: C
NEW QUESTION 57
......
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