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NEW QUESTION 54
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. renewal of solution subscriptionB. expansion of solution featuresC. deployment of solutionD. expansion of solution servicesE. purchase of a new solution

Answer: B,D

Explanation:
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
- Add features to the product or upgrade the license tier
- Implement or optimize services

 

NEW QUESTION 55
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A. Advertise additional user training sessions throughout the organization.B. Have marketing write a blog post about the new solution.C. Encourage the customer to purchase updated endpoints.D. Block all alternative chat and video collaboration systems.E. Conduct a survey to determine which collaboration solutions users are using.

Answer: A,E

 

NEW QUESTION 56
Which two actions are an adoption campaign? (Choose two )

A. messaging to stakeholders on the new features of their solutionB. survey sent to all end usersC. renewal reminder to stakeholdersD. messaging to stakeholders on new product releasesE. messaging to users on best practice approaches lo their solution

Answer: C,D

 

NEW QUESTION 57
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. business growthB. risk managementC. sustainabilityD. cost efficiencyE. credibility

Answer: A,C

 

NEW QUESTION 58
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A. current configuration guide of the product solutionB. product use case that will achieve the desired outcomeC. KPI that will be improved by the new product solutionD. current existing products that are being displaced by the solution

Answer: B

 

NEW QUESTION 59
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