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NEW QUESTION 41
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

A. ECE should be integrated with PCCE and the SPOG.B. CCE scripting for chat and email needs to be configured before configuring ECE SSO.C. SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.D. $S0 for CCE needs to be configured before agent SSO for ECE will work.E. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.F. SS0 is enabled by default; no configuration is necessary.

Answer: B,D,F

 

NEW QUESTION 42
How is Chat Watchdog Interval used?

A. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCEB. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agentC. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept itD. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

Answer: C

Explanation:
Chat Watchdog Interval is used to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it. The purpose of the Chat Watchdog Interval is to ensure that a customer's chat request is not left unattended for an extended period of time. If an agent is not available to accept the chat within the specified time period, the chat activity will be marked as abandoned. This allows the system to route the chat to another agent or take other appropriate actions to ensure that the customer's needs are met in a timely manner.

 

NEW QUESTION 43
What are two specifications for reporting templates? (Choose two.)

A. A user can only create ten reports per template.B. The availability of templates is controlled by licenses.C. Only one report can be created per template.D. Any number of reports can be created from a template.E. Templates can be deleted.

Answer: D,E

Explanation:
A reporting template can be used to create multiple reports with the same configurations, thus allowing users to create multiple reports with the same configurations. Additionally, templates can be deleted as per the requirement, if it is not needed anymore. But it's important to note that once a template is deleted, all reports created from that template will be deleted as well.

 

NEW QUESTION 44
......

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