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NEW QUESTION 33
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?
Answer: D
NEW QUESTION 34
vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultant configure to satisy this request ?
Answer: B
NEW QUESTION 35
Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.
What functionality should the consultant recommend implementing to resolve this issue?
Answer: A
NEW QUESTION 36
Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?
Answer: B
NEW QUESTION 37
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center
Answer: D
NEW QUESTION 38
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