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NEW QUESTION 23
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

A. configure Route teams and Skill targetsB. configure the AdministratorsC. configure Skill groups and Skill targetsD. configure Agent Route GroupsE. configure Agent Desk Settings

Answer: C,D

 

NEW QUESTION 24
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.B. ICM responds to the Route Request by running a Routing Script.C. CVP delivers a Route Request to the ICM Central Controller.D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Answer: A

 

NEW QUESTION 25
How many clusters of Finesse will a single PG support?

A. oneB. twoC. fourD. three

Answer: A

 

NEW QUESTION 26
In Finesse, how are different gadgets enabled for specific team members?

A. Ask the agent to add the gadget to his desktop after launching Finesse.B. Ask an administrator to configure the team with a custom layout.C. Ask the supervisor to add the gadget to the agents desktop.D. Only the same type and configuration of gadgets are supported for all users.

Answer: A

 

NEW QUESTION 27
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