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Download Administer and Maintain Service Cloud Exam Dumps
NEW QUESTION 41
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers
Answer: C,D
NEW QUESTION 42
A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers
Answer: B,C,E
NEW QUESTION 43
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?
Answer: A
NEW QUESTION 44
Universal Containers has been testing an updated Service Console in a sandbox and is ready to move it to Production.
Which deployment solution should a consultant use?
Answer: D
NEW QUESTION 45
Which search mechanism should be used to find case comments from within the lightning service console?
Answer: B
NEW QUESTION 46
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