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NEW QUESTION 20
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)

A. Customer obtains troubleshooting assistance is a microjoumeyB. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumeyC. New customer obtains troubleshooting assistance by using a call center is a journeyD. Experienced customer obtains troubleshooting assistance by using the online forum is a journeyE. Customer obtains troubleshooting assistance is a journeyF. New customer obtains troubleshooting assistance by using a call center is a microjoumey

Answer: A,B,C

 

NEW QUESTION 21
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

A. Apply an urgency value to the deadline interval.B. Apply an urgency value to the goal interval.C. Adjust the default assignment urgency value.D. Add an escalation action to the goal interval.

Answer: C

Explanation:
Adjusting the default assignment urgency value will increase the likelihood that the assignment is completed before the deadline.

 

NEW QUESTION 22
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?

A. A view where the customer can enter their order numberB. A view that updates with order status and delivery date details when the customer enters the order numberC. A view that presents the order status and delivery date detailsD. A view that presents the order status, delivery date details, and a map with the path the package has traveled

Answer: B

 

NEW QUESTION 23
How do you provide users with guidance for completing a form and avoid the need for application training?

A. Add an instruction to the assignment.B. Add the corresponding step to an appropriate stage.C. Send a notification to the assigned user.D. Add an optional action to the case to explain the task.

Answer: A

Explanation:
Adding an instruction to the assignment will provide users with guidance for completing a form and avoid the need for application training.

 

NEW QUESTION 24
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

A. Route the email to all the recipients in a Collect Information step.B. Add a Send Email step as an optional action.C. Route an Approval step to the required participants.D. Add a Send Email step and include all required participants.

Answer: D

 

NEW QUESTION 25
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