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Download Salesforce Certified Administrator Exam Dumps
NEW QUESTION 23
A company needs its customer service agents to collect and display different information on Case records based on whether customers are calling in with a question, product suggestion, or complaint.
Which three features should the System Administrator use to meet this goal? (Choose three.)
Answer: B,C,D
Explanation:
Section: Volume K
NEW QUESTION 24
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?
Answer: A
Explanation:
Section: Volume L
NEW QUESTION 25
Which is a capability of Chatter? Choose 3 answers:
Answer: A,D,E
Explanation:
Section: Volume D
NEW QUESTION 26
Which of the following components lets customers find solutions to their cases on their own?
Answer: B
NEW QUESTION 27
Which of the following can be used to create a back up of data from Salesforce?
Answer: A,B,C
Explanation:
Section: Volume A
Explanation/Reference:
NEW QUESTION 28
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