As a serious entrepreneur of a same day delivery Sydney facing a
negative review, your concern right now is make a quick action to this
problem. Remember, no matter how small or big is your business a
negative review can create a harmful impact to the operation of your
business and future earnings. So, how do you handle a client’s negative
feedback? Below are 4 amazing tips to assist you as you make the
appropriate actions:
1. Attend to complaints or negative reviews promptly
In
today’s advanced technology, receiving a customer’s complaint or
negative comment doesn’t only come from a phone call. In fact, it can be
posted and shared directly to the client’s social media account like
Facebook or Twitter. For some customers who are more conservative and
like to keep everything in private, may send a letter of complaint to
express dissatisfaction. If you have received complaints, respond
immediately no matter how busy you are, either by sending an email to
make a sincere apology and promise a quick resolution to the complaint.
2. Don’t make false representations on your business
Some
businesses ended up facing negative feedbacks because of false
representations they make for their products or services. Be genuine on
what you are really offering. For example, don’t announce full
availability of your same day delivery Sydney guys just to attract more
delivery orders, when in reality you know for a fact that you have
limited manpower. Remember, angry customers can leave nasty remarks
about your incompetency that could lead to a bad reputation.
3. Be ready to listen
If
you are confronted with an angry costumer, never retaliate. The best
move is to deal with it calmly and listening carefully. If you are at
fault, admit it and provide a solution in a timely manner.
4. State your terms and conditions clearly
There
are instances that negative feedbacks happen due to customer’s
misunderstanding of your same day delivery Sydney terms and conditions.
Always act professionally when put in this kind of situation by being
courteous while explaining your policy on delivery services availed. If
the client was just confused, promise to provide a clearer set of rules.
One
of the major issues that could harm or pose great threat to the success
of your same day delivery business is a negative review. Checkout the
reasons behind a complaint or negative review and in the event you are
at fault after a thorough investigation, make a sincere effort to win
back your consumer’s approval. Make everything under your power to
provide client’s satisfaction at all times.
See Sherpa courier Sydney for more information.
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