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NEW QUESTION 21
Which three features can be configured in advanced routing?

A. Queue overflowB. Queue prioritizationC. Queue limitD. Queue segregationE. Skill timeF. Skill relaxation

Answer: A,B,F

 

NEW QUESTION 22
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A. If a contact record exists, loading details from the contact found in the incident workspaceB. If a contact record does not exist, creating a contact record as captured by an agent from customersC. Allowing an agent to switch between workspaces by clicking the "Select Workspace" buttonD. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlierE. Capturing all incident-associated CO data from customers

Answer: A,B,E

 

NEW QUESTION 23
Which three statements are true about add-ins?

A. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.B. They can be added to the Custom Portal area of Oracle Service Cloud.C. They can be designed to create visual components and not perform any integrations.D. They always run locally on the machines on which the desktop application runs.E. They always run locally to access local data.F. They are the visual areas of Oracle Service Cloud Agent Desktop.

Answer: A,D,F

 

NEW QUESTION 24
How many rows can be returned by a tabular query?

A. 0B. 1C. 2D. UnlimitedE. 3

Answer: E

 

NEW QUESTION 25
......


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