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NEW QUESTION 40
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A. Social Studio does not support 1:1 messaging on the apps listed in the scenarioB. Mobile Connect lacks integration with the service agent console without Digital EngagementC. Social Studio is limited to listening to social channel and not respondingD. Mobile Connect only supports outbound messaging in selected countries

Answer: A,D

 

NEW QUESTION 41
Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A. Payment informationB. WishlistC. Authentication credentialsD. Address book

Answer: C

 

NEW QUESTION 42
A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A. Ability to create a B2C storefront using Digital Experiences.B. Ability to have a customer leave a journey when they have an escalated case.C. Ability to de-duplicate and create a single customer identity.D. Ability to allow the agent to see purchase history to support case management

Answer: C,D

 

NEW QUESTION 43
Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers

A. Need real-time access to a small fraction of external dataB. Integrating external data without writing custom codeC. Accessing external data using workflows and triggersD. Need access to all external data in near real-timeE. The external data is changing frequently

Answer: B,D,E

 

NEW QUESTION 44
A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

A. Enable SSO on both Service Cloud and Marketing Cloud.B. Configure Marketing Cloud Connect,C. Define which system is acting as an identity provider (IDP).D. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).E. Enable MFA on the identity provider (IDP).

Answer: A,B,E

 

NEW QUESTION 45
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