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NEW QUESTION 51
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A. limited telemetryB. lack of communicationC. purchase policy processD. lack of common featuresE. business misalignment

Answer: A,B

 

NEW QUESTION 52
The customer wants to increase theit market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two )

A. risk managementB. sustainabilityC. business growthD. cost efficiencyE. credibility

Answer: C,E

 

NEW QUESTION 53
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

A. Solution Product ManagerB. Technical EngineerC. Customer Success SpecialistD. Sales Engineer

Answer: B

Explanation:
The issue here is a technical one that is causing the adoption barrier so it would be technical specialist that would need to be engaged to help resolve this. The CSS could certainly be involved but when that person realised that the barrier was purely technical they should be engaging the technical specialist to resolve it.

 

NEW QUESTION 54
How are operating expenses (OpEx) different from capital expenses (CapEx)?

A. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.B. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.C. OpEx has depreciation, while there is no deprecation with CapEx.D. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

Answer: A

 

NEW QUESTION 55
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