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Download Advanced Administration and Reporting of Contact Center Enterprise Exam Dumps

NEW QUESTION 39
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

A. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialerB. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialerC. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gatewayD. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway

Answer: C

 

NEW QUESTION 40
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

A. reserves agents for specific outbound campaignB. controls a percentage of agents to be used in a campaign skill groupC. transfers a call to IVR or Non-IVR for Answering Machine or abandon callsD. enables and disables skill groups for an outbound campaignE. transfers a call to IVR as a part of IVR campaign

Answer: B,D

 

NEW QUESTION 41
Which two statements about Precision Queues are true? (Choose two.)

A. Precision Queues can be configured for usage in agent-based inbound campaigns.B. A Consider If statement may be configured in any step.C. At least one step must be configured for a Precision Queue.D. A Wait Time may be configured in any step except for the last step.E. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.

Answer: C,D

 

NEW QUESTION 42
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