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NEW QUESTION 28
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A. ADP_NUM_REL_ANS set to 60 days.B. ANS_NOTIF _DURATION set to 60 days.C. EU_FA_NEW_WIN_TYPES set to 60 days.D. ANS_UPD_INC_DURATION set to 60 days.E. ANS_NEW_INC_DURATION set to 60 days.

Answer: E

Explanation:
ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced).

 

NEW QUESTION 29
Which three statements are true about processing options in Web Services? (Choose three.)

A. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.B. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.C. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.D. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.E. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.F. FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.

Answer: A,E,F

Explanation:
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that all NamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.

 

NEW QUESTION 30
Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A. Create a variable to contain the address and update all answers to include it.B. Search for all answers that have the address and update.C. Call support and have them run a search and replace on the database.D. Create a standard text to include the new address and update all the answers to include it.

Answer: B

Explanation:
Answer variables are predefined shortcuts for entering information into an answer instead of a long string of text. When an answer displays on the customer portal, the variable is replaced with whatever value was specified by your administrator.
Variables are also helpful to use for information that may change. When your administrator changes the value of the variable, all answers containing that variable will also change. Contact your administrator for a list of variables defined for your application. For example, if your administrator added a variable for a support email address at your organization called "contact," you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

 

NEW QUESTION 31
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. The answer status is not set to public or custom status of status type "public".B. There is no answer content added to the answer article.C. There is no display position defined for the answer article.D. The answer is not assigned to any product/category that is visible to a customer.E. The answer article is not assigned to any staff member/staff agent.F. There is no search term added in the answer keyword list.

Answer: A,D

Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

 

NEW QUESTION 32
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