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NEW QUESTION 54
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

A. Precision QueueB. Call TypeC. Percent AllocationD. Skill Group

Answer: A,B

 

NEW QUESTION 55
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A. VRU PIM just got out of service.B. Primary VRU peripheral gateway is out of service.C. Send to originator is not enabled.D. No network VRU is configured for the routing client.E. Incorrect media file name.

Answer: A,D

 

NEW QUESTION 56
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

A. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.B. Test your scripts to ensure that all routing logic is correct.C. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.D. Configure default labels for each dialed number using the Configuration Manager.E. Configure default labels for each skill group using the Configuration Manager.F. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

Answer: C,D,F

 

NEW QUESTION 57
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

A. enables and disables skill groups for an outbound campaignB. reserves agents for specific outbound campaignC. controls a percentage of agents to be used in a campaign skill groupD. transfers a call to IVR or Non-IVR for Answering Machine or abandon callsE. transfers a call to IVR as a part of IVR campaign

Answer: A,C

 

NEW QUESTION 58
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)

A. Cisco Unified Communications Manager unattended port settingB. Agent Desktop Ring No Answer time settingC. CVP transfer timeout timer settingD. Target Requery in an ICM script queue step

Answer: B,D

 

NEW QUESTION 59
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