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NEW QUESTION 44
What is the default value for the email media class set by the installer?
Answer: B
NEW QUESTION 45
Which items must be configured before agents can reply to emails from customers?
Answer: B
Explanation:
Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.
NEW QUESTION 46
How do chat entry points behave?
Answer: D
Explanation:
A chat entry point is a page or link that customers can use to access the chat service. Help links on websites can be configured to point to the same entry point, so customers will see the same interface regardless of which link they use to access the service. This makes it easier for customers to find the help they need, as all the help links will point them to the same entry point.
NEW QUESTION 47
What are three report categories and templates included for ECE reporting? (Choose three.)
Answer: B,C,G
NEW QUESTION 48
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