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NEW QUESTION 39
Which is the BEST description of the relationship between organization's products, services, and resources?

A. An organization's resources are combinations of the organization's productsB. An organization's resources are combinations of the organization's servicesC. An organization's services ate based on the organization's productsD. An organization's products are required for the execution of an activity

Answer: C

 

NEW QUESTION 40
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

A. Switch to funding programmes and protectsB. Switch 10 funding teams and value streamsC. Provide additional funding lo development and operationsD. Provide additional funding via the research and development budget

Answer: B

 

NEW QUESTION 41
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

A. Well-trained service desk staff with a broad set of skillsB. A mixed demographic of users with varied levels of IT skillsC. Knowledge and understanding of potential Innovative technologyD. Employment laws effecting service provider staff

Answer: C

 

NEW QUESTION 42
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

A. Customer feedbackB. Market relevanceC. Omnichannel deliveryD. Customer analytics

Answer: D

 

NEW QUESTION 43
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