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NEW QUESTION 50
Which is an objective of the design coordination process?

A. To produce service design packages and ensure they are handed over to service transitionB. To document the initial structure and relationship between services and customersC. To assess and evaluate all changes and their impact on service designsD. To gather and document new service level requirements from the customer

Answer: A

 

NEW QUESTION 51
Which helps to streamline the fulfilment of service requests?

A. Separating requests relating to service failures from the degradation of servicesB. Creating new workflows for every service requestC. Understanding which service requests can be accomplished with limited approvalsD. Eliminating service requests which have complex workflows

Answer: C

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/

 

NEW QUESTION 52
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A. 1 and 2B. 1 and 4C. 3 and 4D. 2 and 3

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/

 

NEW QUESTION 53
Which is the BEST example of a standard change?

A. The review and authorization of a change requested by a customerB. The Installation of a software application in response to a service requestC. The replacement of a component in response to a major incidentD. The implementation of a critical software patch in response to a vendor security Issue

Answer: B

 

NEW QUESTION 54
Which will NOT be handled as a service request?

A. The replacement of a toner cartridgeB. The degradation of a serviceC. A complaint about a support teamD. The provision of a laptop

Answer: B

 

NEW QUESTION 55
......


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