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Certification PathThe Avaya Aura Contact Center Implementation certification path includes only one 6210 certification exam.
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What is the duration of the 6210 ExamLength of Examination: 90 minutesPassing Score 68%Format: Multiple choices, multiple answersNumber of Questions: 65Avaya Aura Contact Center Implementation 6210 ExamAvaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Avaya Aura® Contact Center Implementation Exam Sample Questions (Q19-Q24):NEW QUESTION # 19
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
Answer: A
NEW QUESTION # 20
You are preparing for the first backup Avaya Aura® Contact Center.
Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?
Answer: D
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (p.14)
NEW QUESTION # 21
Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.
Which three statements regarding AACC and the AAMS are true? (Choose three.)
Answer: A,B,D
NEW QUESTION # 22
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Answer: A
NEW QUESTION # 23
Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.
Which three license types does Contact Center License Manager support? (Choose three.)
Answer: A,B,D
NEW QUESTION # 24
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