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NEW QUESTION 35
Which two statements are true about Connect Web Services? (Choose two.)

A. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.B. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.C. Connect Web Services should only be used for read-only data.D. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Answer: A,D

 

NEW QUESTION 36
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A. It cannot change product/category of articles.B. It can publish and un-publish articles.C. It can request translations of articles.D. It cannot delete articles from the Content Type.E. It can change views of articles.F. It cannot change the owner of articles.

Answer: B,C,E

Explanation:
You can manage the following tasks through the bulk update feature.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/managing-content.html#c_Modifying_Articles_with_Bulk_Update_ad1132751

 

NEW QUESTION 37
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. There is no search term added in the answer keyword list.B. There is no answer content added to the answer article.C. The answer status is not set to public or custom status of status type "public".D. The answer article is not assigned to any staff member/staff agent.E. The answer is not assigned to any product/category that is visible to a customer.F. There is no display position defined for the answer article.

Answer: C,E

Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories-The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

 

NEW QUESTION 38
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.B. Once a user rejects the article, it moves to the previous step.C. Once a user rejects the article, the system automatically deletes the article.D. In Workflow you cannot reassign a task to another user or team.E. A Workflow process can only be used while creating and editing the articles.

Answer: A,B

Explanation:
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can either:
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4

 

NEW QUESTION 39
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