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Oracle 1z0-1064-22 Exam Syllabus Topics:TopicDetailsTopic 1Create and Configure a DCS Application Advanced Configuration, Integration and AnalyticsTopic 2Describe Analytics concepts (infolets, subject areas, queries) Identify KM enablement activities (productscategories, security, features)Topic 3Describe entitlement concepts (coverage, milestones) Use Functional Setup Manager (FSM)Topic 4Explain B2B service integration architecture and mechanisms Describe the B2B Service security modelTopic 5Perform Email set up a-ctivities (inbound setup, outbound setup, templates) Describe DCS architecture components (themes, templates, pages)Topic 6Configure a Service Request Category Describe DCS components (products, contact, KM, SR creator, admin)>> 1z0-1064-22 Review Guide <<
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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q13-Q18):NEW QUESTION # 13
Which two are true characteristics about the lifecycle of a service request?
Answer: C,D
NEW QUESTION # 14
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
Answer: D
NEW QUESTION # 15
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?
Answer: C,D,E
NEW QUESTION # 16
Which two options are true about reporting on milestones?
Answer: A,B
NEW QUESTION # 17
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
Answer: B,C
NEW QUESTION # 18
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