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Cisco 500-442 Exam Syllabus Topics:TopicDetailsTopic 1Deploy basic call settings Configuration and ImplementationTopic 2Configure basic agent functionality Configure roles and departmentsTopic 3Describe CCE components and architecture Describe access toolsTopic 4Configure agent teams and supervisors Implement VXML applicationsTopic 5Configure basic call treatment Utilize Finesse administration toolTopic 6Build basic ICM scripts Configure RONA support Advanced ConfigurationTopic 7Implement precision routing Understand Contact Center basics

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q48-Q53):

NEW QUESTION # 48
What is the function of the CVP Subdialog Return element in a VXML application?

A. populate variables sent back to Virtualized Voice BrowserB. populate variables sent back to CCEC. populate variables sent back to VXML GatewayD. populate variables sent back to VXML Server

Answer: B


NEW QUESTION # 49
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

A. the file format is mp3B. the file format is wavC. G711 mu-law or a-lawD. the max file size is 40 MBE. G729

Answer: A,D


NEW QUESTION # 50
Which two components are needed to setup RONA? (Choose two.)

A. Agent Permission levelsB. Skill Target ConfigurationC. System timersD. Call Routing LogicE. Attribute settings

Answer: B,E


NEW QUESTION # 51
What is the maximum number of attributes that can be assigned to an Agent?

A. 0B. 1C. 2D. 3

Answer: C


NEW QUESTION # 52
WhichVVBCLI command can set an individual media file to an expired state?

A. setVVBcache stale_cache_entriesB. setVVBcache stale_cache_entry <cache_entry_url>C. OutilsVVBcache stale_cache_entry <cache_entry_url>D. show setVVBcache stale_cache_entry <cache_entry_url>

Answer: A


NEW QUESTION # 53
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