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The average salary of a Cisco 820-605 exam Certified Expert in

United State - 80,123 USDIndia - 15,42,327 INREurope - 65,347 EUROEngland - 65,632 POUNDConclusion

Taking the Cisco 820-605 CSM exam will endorse you as a specialist in the Customer Success Management field. Although this profession is still in its inception, it is growing and evolving rapidly. Once you get the qualification, it paves the way for lots of opportunities in customer management. Your new endorsement will improve your relationship with clients and make them value your advice more.

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Cisco Customer Success Manager Sample Questions (Q61-Q66):

NEW QUESTION # 61
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)

A. green health scores over intermittent time periodsB. successful contract renewalC. results that are not measurableD. moments of success when the customer acknowledges progressE. continuing results based on unexpected value

Answer: B,D


NEW QUESTION # 62
What are two barriers Of adoption in an organization? (Choose two )

A. implementation issuesB. lack of knowledge on solutionC. new product sales motionD. organizational announcementsE. hiring practices

Answer: A,C


NEW QUESTION # 63
Which two adoption outcomes are renewal indicators? (Choose two)

A. solution discountB. optimized servicesC. training attendanceD. customer testimonialE. payment schedule

Answer: D,E


NEW QUESTION # 64
What is the best method to measure customer consumption of technology?

A. content managementB. enterprise CRM and incident managementC. recurring revenue managementD. telemetry and analytics

Answer: D

Explanation:
Explanation


NEW QUESTION # 65
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A. Give the customer a discount on a future purchaseB. Re-enforce the time to value of the solutionC. Provide the customer with a chargeable deployment serviceD. Suggest that the customer replace their existing staff

Answer: B


NEW QUESTION # 66
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