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Salesforce User-Experience-Designer Exam Syllabus Topics:TopicDetailsTopic 1Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiencesTopic 2Demonstrate how to gather requirements and plan strategy given current user experiences Describe the impact of corporate branding and stylingTopic 3Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience Determine which research methodology and tools should be used to design a solutionTopic 4Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences Describe how core Salesforce objects functionTopic 5Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally doTopic 6Given a scenario, utilize SLDS to create new and customized component functionality Given a scenario, identify which UX method should be used to define a user experienceSalesforce Certified User Experience Designer Sample Questions (Q41-Q46):
NEW QUESTION # 41
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.
How should the page be optimized?
Answer: A
Explanation:
Explanation
Accordions are collapsible sections that can be used to separate different content areas. By using accordions, users can quickly navigate through the page and easily find the content that they need. The use of accordions also ensures that screen readers can access the content within each section, reducing the need for additional navigation. Additionally, a Lightning Console layout can be used to organize components, but this layout is optimized for customer service agents and not necessarily for screen reader users. Placing components in adjacent tabs or stacking them on the same page can make the page difficult to navigate and can make it difficult for screen readers to understand the page. For more information, see the Salesforce Accessibility Guide (https://help.salesforce.com/articleView?id=accessibility_overview.htm&type=5).
NEW QUESTION # 42
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
Answer: C
Explanation:
Explanation
The correct answer is B.
When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide
[1] and their Accessibility Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.p
NEW QUESTION # 43
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
Answer: D
NEW QUESTION # 44
A sales representative wants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers
Answer: A,D
NEW QUESTION # 45
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
Answer: D
Explanation:
Explanation
The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
* Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
* Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
* Prototyping: Creating a prototype of the potential solution to test out with users.
* User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
* Iteration: Iterating on the prototype based on the feedback from users.
* Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process
NEW QUESTION # 46
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