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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Instant messaging costs are significantly less than long-distance phone conversations.

A. TrueB. False

Answer: A

NEW QUESTION # 19
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

A. Human Capital ManagementB. AIC. DigitalD. Workforce EngagementE. VR

Answer: A,C,D

NEW QUESTION # 20
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

A. IVRB. DisconnectC. Flow-outsD. Abandon

Answer: D

NEW QUESTION # 21
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

A. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.C. Have all attendees call you. When all calls are active, click the Start Conference button.D. With multiple active calls, click and drag an unselected call onto the previously selected call details.

Answer: C,D

NEW QUESTION # 22
What additional functionality does Communicate bring to Genesys Cloud CX?

A. Call center features, such as ACD and scripting.B. Knowledge-based features, such as FAQs and communities.C. Directory capabilities, such as advanced search, profiles, and keyword searching.D. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

Answer: A

NEW QUESTION # 23
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