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Salesforce Field-Service-Consultant Exam Syllabus Topics:TopicDetailsTopic 1Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher ConsoleTopic 2Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirementsTopic 3Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy themTopic 4Show how to use operating hours for service resources, accounts, work orders, and booking appointments Choose the appropriate action to manage a Service AppointmentTopic 5Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones

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Salesforce Certified Field Service Consultant Sample Questions (Q13-Q18):

NEW QUESTION # 13
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

A. Use a Macro to create a competitor Asset Record on the Field Service mobile app.B. Manually create a competitor's Asset Record on the Field Service mobile app.C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.D. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

Answer: D


NEW QUESTION # 14
Northern Trail Outfitters received a complaint today from a customer who received an email after unsubscribing last week. Today's email was sent using Marketing Cloud Connect (MCC), though last week was sent when an external system dropped a file on the Marketing Cloud SFTP and triggered a User-Initiated Send through an automation.
What could be the reason the customer received the email through MCC?

A. Email Opt Out is only updated if the send originates in Salesforce.B. The previous send's user needed to have edit permissions in Salesforce.C. The previous send used Email Address as a Subscriber Key.D. The Email Opt Out field needs to be added to the Contact Page Layout.

Answer: C


NEW QUESTION # 15
Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?

A. Create a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.B. Open Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.C. A Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.D. From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.

Answer: C


NEW QUESTION # 16
Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?

A. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.C. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.D. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Answer: A


NEW QUESTION # 17
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A. Appointment ListB. Color PalettesC. Gantt MapD. Gantt

Answer: A,D


NEW QUESTION # 18
......

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