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Genesys Cloud CX: Architect Certification Sample Questions (Q31-Q36):

NEW QUESTION # 31
The interaction may not route properly if the default language skill is not selected.

A. FalseB. True

Answer: B

NEW QUESTION # 32
Architect supplies a built-in _______________ flow.

A. Inbound CallB. In-Queue CallC. Secure CallD. Outbound Call

Answer: B

NEW QUESTION # 33
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

A. Set UUI DataB. Call Data ActionC. Set Screen PopD. Collect Input

Answer: C

NEW QUESTION # 34
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

A. Jump to MenuB. DecisionC. Transfer to FlowD. Disconnect

Answer: D

NEW QUESTION # 35
Which definition matches the After Call Work option Optional?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer: D

NEW QUESTION # 36
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