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NEW QUESTION 41
What is a definition of a service improvement plan (SIP)?

A. An input from availability management to service level management, detailing the service design planB. An input from financial management for IT services to service level management, detailing the budget planC. A formal plan to implement improvements to a customer's business processesD. A formal plan to implement improvements to a service or process

Answer: D

 

NEW QUESTION 42
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A. Continual improvementB. Service level managementC. Service configuration managementD. Relationship management

Answer: A

 

NEW QUESTION 43
Which practice establishes a channel between the service provider and its users?

A. Supplier managementB. Service deskC. Change enablementD. Relationship management

Answer: B

Explanation:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes

 

NEW QUESTION 44
Which role approves the cost of services?

A. UserB. CustomerC. Change authorityD. Sponsor

Answer: D

 

NEW QUESTION 45
Which statement about value streams is CORRECT?

A. Each value stream must include all six value chain activitiesB. Each value stream must be designed for a specific scenarioC. Each value stream must include suppliers or partnersD. Each value stream must include all 34 ITIL practices

Answer: B

 

NEW QUESTION 46
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