Sales teams today are under a lot of pressure to perform and produce. The competition is fierce, the sales process is lengthy and time-consuming, and the average salesperson has less than a quarter of their day to work on sales.

And while CRM software can help to automate many parts of the sales process, it can also be an effective tool to help your salespeople work smarter and more efficiently.

CRM is a powerful tool for improving sales performance. Here are five ways CRM can improve the performance of your sales team.

1. Mobile Integration for Ease of Access

Due to various technological advancements, the conventional style of marketing and selling has changed. CRM facilitates the inclusion of mobile in the management of real-time data access.

This is especially helpful for companies that need to coordinate the efforts of workers in different places and keep them actively engaged in real-time.

The cost-effectiveness of this strategy, especially in the cost of tracking employees, has made CRM integrated system approaches quite popular in the sales industry.

Your company will have an advantage over the competition thanks to the new features added to the CRM Zendesk. It will allow you to monitor and analyze data from transactions, authentications, and reports involving your sales team.

The benefit of mobile information access, contact and task management, authentication, and the automatic generation of reports all contribute to increased productivity.

2. Integration with Back Office

Integration facilitates teamwork between the front and back-office teams. Team leaders are able to monitor performance and make necessary adjustments to maximize output.

CRM enables the digitalization of all transactions and account information not only on desktops, but also on smartphones and tablets to access quotations, sales, orders, and bills for authorization in real time.

Having a unified digital platform for all CRM Zendesk operations and ensuring that all parties and actors are in sync about data transactions and access in real-time is made possible by integrating the front-end and back-end.

Integration with the back office increases productivity across all sales and marketing channels by cutting down on the duplication of effort and helping to spot inefficiencies.

3. Improve Customer Engagement

A CRM system helps the sales team find and connect with the right customers at the right time. It helps your team better manage customer relationships and provides them with the tools to reach out to solve issues and make and close deals.

Your sales team can use the CRM system to collect and organize information about customers. This way, the team can see the key data about customers, the products and services they use, and their buying process.

4. Effectively Follow-up on Leads

In sales, leads mean nothing if they aren't nurtured. Your company won't be losing sales if your sales team is diligent in following up on leads. After your marketing efforts have paid off, you’ll have new leads that you can hopefully convert into sales.

The success of this final step depends on your ability to follow up strategically and efficiently on these leads without allowing any of them to fall through the cracks.

You may already know that the timing of your follow-up with leads is important, but what might not be so obvious is the importance of the manner in which you do it.

Think about where they are in your sales funnel, what problems they're having, what they need, and when you should be communicating with them.

CRM offers an effective means of following up with the leads and prospects that will help you close more deals. With a CRM system, your team can easily keep track of leads and move them down the sales pipeline.

The sales team is able to effectively manage customers, prospects, and leads. In addition, you will be able to see everything going on so that you can keep tabs on how leads are being followed up and deal with any that are pending.

5. Extend Your Reach by Posting on Social Media

While it can be a powerful marketing tool, most companies don't use social media to its full potential. This is because it takes a lot of time to build up an audience and convert them into paying customers.

Businesses with active social media customer care presences are more likely to gain new consumers and more successfully resolve concerns raised by their current clientele.

With social media integration features, you can easily connect with prospective clients and existing customers. Social media is an excellent way to expand your reach. Social media's sharing features of CRM enable your sales team to reach more leads.

Identifying digital personas through CRM and social media integration is a powerful strategy to market your company and services. Integrating your customer data platform with your CRM and social media tools creates a unified view of your client base.