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NEW QUESTION 20
Which type of information should be captured during the first customer engagement?

A. stakeholder mapB. cases escalated to technical supportC. expansion opportunitiesD. customer's desired outcomes

Answer: D

 

NEW QUESTION 21
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)

A. credibilityB. cost efficiencyC. sustainabilityD. risk managementE. employee satisfaction

Answer: B,E

 

NEW QUESTION 22
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. business growthB. cost efficiencyC. credibilityD. sustainabilityE. risk management

Answer: A,C

 

NEW QUESTION 23
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A. Twice yearly student and staff surveys with two questions related to ITB. Measure the number of complaints raised by studentsC. Combination of tailored surveys and IT tools-based metricsD. Implement staff Super Users to provide feedback

Answer: B

Explanation:
Explanation/Reference:

 

NEW QUESTION 24
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A. The adoption campaign provides notifications of new feature releases.B. The adoption campaign provides free user training.C. The adoption campaign provides free trial licenses for feature upgrades.D. The adoption campaign notifies customers of a critical bug.E. The adoption campaign surveys all end users for product feedback.

Answer: A,E

 

NEW QUESTION 25
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