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NEW QUESTION 30
Milestones can be added to which three Object types? Choose 3 answers

A. AccountB. EntitlementC. CaseD. ServiceE. Work Order

Answer: B,C,E

 

NEW QUESTION 31
Universal Containers (UC) wants customers to be notified by email when their issue is resolved. The notification should contain a reference link in the form of their case number. The customer should be able to click the link and be redirected to the resolved case in UC's Community. Which three features must be configured to accomplish this? Choose 3 answers

A. Email TemplateB. WorkflC. Email RelayD. Email AlertE. Assignment Rule

Answer: A,B,D

 

NEW QUESTION 32
What statement is true about the Salesforce Knowledge article lifecycle?

A. Knowledge uses public groups as a way to assign users to specific tasks related to articlesB. Approval process CANNOT allow publishing of articles that have specific validation statusesC. Article permission sets allow agents to participate in the article publishing processD. Articles CANNOT be published until they are reviewed and validated by a qualified author

Answer: C

 

NEW QUESTION 33
A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts.
Which feature will help the support agent send this question to the right group of people?
Choose one answer

A. Chatter groupsB. Mass emailC. Public groupsD. Escalation rule

Answer: A

 

NEW QUESTION 34
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