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NEW QUESTION 34
What are three steps in a chat process flow? (Choose three.)

A. EAAS Instances sends NEW_TASK message to MR PIM.B. EAAS notifies EAMS of DO_THIS_WITH_TASK.C. The agent selects chat in the gadget.D. The application server displays the chat to the agent with a notification.E. The customer initiates a chat and hits Chat Entry Point (EP).F. The application server checks Chat EP configuration.

Answer: C,E,F

 

NEW QUESTION 35
In which two ways are chats transferred? (Choose two.)

A. Agents can transfer the chat activities based on the Maximum Task limit setting.B. Only open chat activities in which the customer has not left the chat session can be transferred.C. Agents have unlimited transfers of chat activity.D. Chats can be transferred to departments directly.E. Only one chat activity can be transferred at a time.

Answer: B,E

 

NEW QUESTION 36
What is the default frequency value of ECE Monitors notification?

A. 30 minutesB. 60 minutesC. 120 secondsD. 30 secondsE. 90 minutesF. 60 seconds

Answer: D

 

NEW QUESTION 37
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

A. 240 millisecondsB. 80 millisecondsC. 300 millisecondsD. 120 milliseconds

Answer: B

 

NEW QUESTION 38
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

A. 424 kilobits/second or higherB. 384 kilobits/second or higherC. 184 kilobits/second or higherD. 284 kilobits/second or higher

Answer: A

 

NEW QUESTION 39
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