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NEW QUESTION 35
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
Answer: A,D,E
NEW QUESTION 36
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?
Answer: C
NEW QUESTION 37
Cloud Kicks has millions of customers. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record.
A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience.
What is the recommended method to consistently capture new caller details?
Answer: D
NEW QUESTION 38
A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?
Answer: B,C
NEW QUESTION 39
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