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Download Certification Preparation for Service Cloud Consultant Exam Dumps
NEW QUESTION 33
How should a Consultant provide Suggested Article functionality to Lightning Service Console users?
Answer: D
NEW QUESTION 34
A Service Manager has recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? Choose 3 answers
Answer: C,D,E
NEW QUESTION 35
Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entitlements as agreements in its legacy system. The legacy system will be archived and unavailable after go-live. Agents will need easy access to case information for the last one year.
Answer: B
NEW QUESTION 36
A company provides customer support for new products and for routine maintenance of existing products. These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose 2 answers
Answer: C,D
NEW QUESTION 37
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.
Which two solutions should a consultant recommend?
Choose 2 answers
Answer: B,D
NEW QUESTION 38
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